Terms and conditions

Terms and Conditions

These Terms and Conditions ("Agreement") govern your use of Hastings Racecourse & Casino's services (the "Services"), including but not limited to the Encore Rewards loyalty program, gaming facilities, dining options, and promotional events.

1. Definitions

In this Agreement:

• "We", "Us" or "Our" refer to Hastings Racecourse & Casino.
• "You" or "Your" refers to any individual who uses Our Services.
• "Encore Rewards" means the loyalty program operated by Us for eligible members.

2. Eligibility and Use of Services

To use Our Services, You must:

• Be at least 19 years old;
• Provide government-issued photo ID upon registration; and
• Comply with all applicable laws and regulations.

By using Our Services, You acknowledge that you meet these requirements and agree to comply with them.

3. Registration and Account Activation

To register for Encore Rewards or use our gaming facilities:

1. Visit Guest Services at the casino with government-issued photo ID.
2. Register for Encore Rewards membership online or in-person.
3. Provide personal information, including name, email address, and contact details.
4. Receive an Encore Rewards card immediately upon registration.

4. Bonus Terms

The following bonus terms apply:

• Welcome Bonus: $10 free play is automatically loaded to Your account upon registration with a government-issued photo ID at Guest Services.
• Wagering Requirements: Points earned from slot play can be redeemed for free play, subject to specific wagering multipliers per campaign.

5. Loyalty Program

To join Encore Rewards:

1. Earn points by wagering $1 = 1 point on slots.
2. Advance through tiers based on accumulated points and play frequency.

Rewards include exclusive perks, offers, VIP contest access, free slot play, bonus points multipliers, and personalized promotions.

6. Payment Methods

We accept the following payment methods:

• Visa: instant processing, no fees disclosed
• Mastercard: instant processing, no fees disclosed
• Interac e-Transfer: subject to standard banking limits
• Other payment options may be available on-site

7. Deposit and Withdrawal Limits

Deposit and withdrawal limits will be set by You through account management, or as required by applicable laws and regulations.

8. Responsible Gambling Features

To promote responsible gaming:

1. Deposit limits can be set through account management.
2. Self-exclusion programs are available (temporary and permanent options).
3. Session reminders and loss limits accessible through Our responsible gambling initiatives.

Links to problem gambling support organizations will be provided on-site and through Our website.

9. Mobile and Technical Features

Our Services are optimized for mobile browsers:

1. Visit our official website via your smartphone or tablet.
2. Navigate to Encore Rewards registration section (if applicable).
3. Complete online registration form with personal details.
4. Visit Guest Services in-person with government-issued photo ID to receive Your card.

10. Security and Fair Play

We employ industry-standard security measures:

1. 128-bit SSL encryption for all data and financial transactions.
2. RNGs employed by Our software providers ensure unbiased game outcomes.

Our gaming activities are regulated and audited by British Columbia Lottery Corporation (BCLC), ensuring fairness and transparency.

11. Disclaimers

By using Our Services, You acknowledge that:

1. All information provided is true and accurate;
2. You have read and understood these Terms and Conditions; and
3. You agree to comply with all applicable laws and regulations.

We disclaim any liability for losses or damages resulting from use of Our Services.

12. Amendments

These Terms and Conditions may be amended by Us at any time without notice, effective immediately upon posting on our website.

Your continued use of Our Services constitutes acceptance of these Terms and Conditions as amended.

By using Our Services, You acknowledge that you have read, understood, and agree to comply with these Terms and Conditions.